Team Lead Call Center Representative

Job Responsibilities:

  • Ensure that all incoming service/sales inquiries are answered promptly, professionally and according to script
  • Outbound calls to follow up with customers who have visited the dealership
  • Respond to customer email & chats
  • Confirm appointments and reschedule missed appointments
  • Customer Satisfaction calls to make sure customers are happy with the service they received
  • Log customer information and purify database.

Qualifications Skills/Requirements:

  • 1+ years of call center experience and/ or BDC experience required
  • Strong written and verbal communication
  • Confident personality "Go-getter!" someone that "Won't take NO for an answer"
  • Must be motivated by reaching and exceeding goals
  • Strong Computer and Internet Skills
  • Supervisory and/or training experience
  • Polished and professional appearance
  • Must be able and willing to work full-time, including rotating shifts and alternating Saturdays
  • Must be willing to submit to and pass both a background check and a drug test

Additional information

Competitive Salary + Uncapped commissions. All applications must be completed and submitted online via the application to the right. Candidates with a match in qualifications will be contacted by our recruitment team. Walk-ins or phone inquiries to the dealership will not be considered.

Job Type: Full-time

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